My son/daughter ordered tickets using my credit card, but it says the cardholder needs to be the one to pick up the tickets. Is that true?

Print the ticket order confirmation page that is emailed to you and jot a note on the bottom stating that you (cardholder) authorize the other person to pick up the tickets. Have your son or daughter bring that note and their ID and the box office will release the tickets to him/her. Otherwise please call the venue at least 24 hours prior to the show and we’ll do our best to accommodate you.