FAQ

What type of ID is accepted?

  • Passport
  • Government Issued Drivers Licence
  • Government Issued Non-Driver Identification
  • Military ID

What are the age requirements for a show? I’m under 18 and want to come to a show?

Most Dan Smalls Presents shows are ALL AGES. However, Haunt and Dock shows are 18+ (under 18 permitted with a parent or guardian). Please check the event listing on this website if you have any questions regarding a specific show.

Are tickets refundable? What if a show is rescheduled or cancelled?

Tickets are not refundable, all sales are final. If a show is rescheduled the new date will be immediately posted to this website and your ticket for the original show will be honored at the rescheduled date. If a show is cancelled and no make up date is announced then the ticket is refundable (less service charges unfortunately — our ticketing company’s policy, not ours); the refund will happen automatically if you purchased with a credit card, otherwise if you paid cash you need to bring your ticket back to the place of purchase for a refund. Cash refunds are available for 30 days.

My son/daughter ordered tickets using my credit card, but it says the cardholder needs to be the one to pick up the tickets. Is that true?

Print the ticket order confirmation page that is emailed to you and jot a note on the bottom stating that you (cardholder) authorize the other person to pick up the tickets. Have your son or daughter bring that note and their ID and the box office will release the tickets to him/her. Otherwise please call the venue at least 24 hours prior to the show and we’ll do our best to accommodate you.

Where can I pick up my Will Call tickets?

  • State Theatre: Will Call tickets can be picked up in the State Theatre Box Office on the night of the event.
  • Haunt/Dock: Will Call tickets are available at the door of the venue when doors open open the night of the event.
  • Hangar Theatre: Will Call tickets are available at the Hangar Theatre Box Office when doors open on the night of the event.
  • Brewery Ommegang: Will Call SHOW ONLY tickets can be picked up at the Main Gate when gated open on the day of the event. Will Call SHOW/CAMPING tickets can be picked up at the CAMPING GATE one hour before MAIN GATES open on the day of the event.

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