FAQ

What type of ID is accepted?

  • Passport
  • Government Issued Drivers Licence
  • Government Issued Non-Driver Identification
  • Military ID

What are the age requirements for a show? I’m under 18 and want to come to a show?

Most Dan Smalls Presents shows are ALL AGES. However, some venues may have alternate age restrictions. Please check the event listing on this website if you have any questions regarding a specific show.

Are tickets refundable? What if a show is rescheduled or cancelled?

Tickets are not refundable, all sales are final. If a show is rescheduled the new date will be immediately posted to this website and your ticket for the original show will be honored at the rescheduled date. If a show is canceled and no makeup date is announced then the ticket is refundable (less service charges, unfortunately — our ticketing company’s policy, not ours); the refund will happen automatically if you purchased with a credit card, otherwise, if you paid cash you need to bring your ticket back to the place of purchase for a refund. Cash refunds are available for 30 days.

1. TERMS OF SALE
Tickets sold through this website grant to the Customer only a revocable license to the bearer that may be revoked at any time for any reason. Resale or attempted resale of any ticket issued hereunder at a price higher than the face value appearing thereon is grounds for seizure and cancellation without compensation. Customer assumes all risk or danger incidental to the attraction, whether occurring prior to, during, or subsequent to, the actual attraction. The terms of sale of each ticket issued pursuant to a transaction initiated on this website are subject to any and all terms imposed by the applicable Promoter. In order to be admitted to an event, each Customer must present the original ticket in its original, undamaged, unaltered form, to the applicable venue at the appropriate time. Entry may be refused for various reasons, including misconduct, intoxication, etc., as determined by the Promoter.

2. NO REFUNDS OR EXCHANGES
All sales are final. No refunds or exchanges for tickets purchased through this website will be made. Each Promoter may have additional policies regarding refunds or exchanges, but Eventbrite is entitled to retain all fees collected through this website for services that it performs in taking orders and delivering tickets, including shipping, handling and service charges.

3. EVENT CANCELLATION/CHANGES
Notwithstanding the issuance of tickets through this website, the venue and/or promoter may cancel any event. Also, the venue operator and/or event promoter may change the scheduled performers or change the event date without notice, and any such change will not be considered a cancellation of the performance. Where events are held at outdoor venues, the risk of inclement weather is assumed by the Customer. Events may be held regardless of weather conditions, as determined by the venue operator and/or event promoter. In the event that a promoter offers to refund the base ticket price of the canceled event, the customer must make the request for refund no later than 10 business days of the originally scheduled date. In the event that a performance is rescheduled and the base price refunds are authorized by the promoter, any refund request must be made to Eventbrite prior to the show and all tickets must be returned to Eventbrite no later than 10 business days after the rescheduled date/and or refund request whichever is earlier. Eventbrite is entitled to retain all fees collected through this website for services that it performs in taking orders and delivering tickets, including shipping, handling and service charges, regardless of whether a show is rescheduled or canceled.

4. TREAT TICKETS LIKE CASH
Lost or stolen tickets will not be replaced.

I bought tickets for friends/family. How can they pick them up?

Mobile tickets can be scanned directly at the door. Proof of purchase must be shown in order to pick up tickets from the venue’s box office. Proof of purchase may include a valid id of the original purchaser, the credit card that was used to purchase the tickets, or an order confirmation email. The venue’s box office can be notified in advance to note that tickets will be picked up by someone other than the purchaser.

Where can I pick up my Will Call tickets?

We recommend selecting mobile or e-tickets when placing your order. If you have will call tickets, please visit the venue’s box office when you arrive for the show. Please be prepared to show a photo ID to claim your tickets.

Where can I buy tickets to shows? Why are there service charges?

Tickets for DSP Shows events can be purchased online via our website (there’s a link next to each show to buy tickets).

You can also purchase tickets in person at most of our venues without service fees.

The State Theatre Of Ithaca Box Office (105 West State Street, Ithaca) graciously sells tickets to some of our other venues including The Haunt • The Hangar Theatre • Brewery Ommegang • Beak & Skiff Apple Orchards. Check www.stateofithaca.org for Box Office hours.

The service charges for online and telephone sales vary depending on ticket price, delivery method, and number of tickets. DSP Shows negotiated with several companies to ultimately provide the lowest service charges possible to the customer for online and phone sales.

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